Shipping policy
Shipping policy
Last updated: 2026-10-25
Where we deliver
We deliver to the countries and regions you can select at checkout, including Australia, New Zealand, Taiwan, Hong Kong, Singapore, Malaysia, Thailand, South Korea, Indonesia, the Philippines, Vietnam, the United Arab Emirates and Saudi Arabia. For the United Kingdom and Europe, please shop at uk.movaglobes.store or eu.movaglobes.store; for the USA, Canada and the Americas, at movaglobes.com; for Japan, at jp.movaglobes.store.
Shipping charges
Standard shipping is free on all orders.
Taxes and duties
Depending on your country, import duties or taxes may be charged by customs or the carrier on delivery. Unless checkout shows them as included, they are paid by the recipient.
Dispatch and delivery times
- We usually dispatch orders within 1–2 business days of payment.
- Delivery usually takes 2–10 business days after dispatch, depending on the destination (Australia: usually 3–7 business days).
- Our carriers include FedEx, UPS, Amazon Logistics, Australia Post, DPD and Yamato, depending on the destination.
Tracking
When your order ships, we will e-mail you a tracking link.
Delivery problems
We are responsible for your order until it is delivered to you. If your parcel is late, lost or arrives damaged, e-mail support@mova-globes.com and we will put it right.
Before you order
Please check that your delivery address and phone number are correct. If you notice a mistake, e-mail us as soon as possible and we will try to correct it before dispatch.
Contact
E-mail: support@mova-globes.com