PRODUCT REPLACEMENT PROGRAM
Before you begin, please make sure you’ve read over our troubleshooting tips. Our products are environmentally sensitive and may just need a change of scenery to get moving again. If you’ve tried all the tips we provide and your globe is still not turning, follow the steps below to replace your globe.
We offer a one-year warranty on all MOVA Globes from the date of purchase. During the warranty period, and upon proof of purchase, the product will be replaced with no product fees charged.
If you’ve had your product for over a year, you may still request a replacement product for a fee.
It is the customer’s responsibility to package the product safely in a shipping box with appropriate packing material.
7 Day Return
If you’ve ordered from our site within the past 7 days and would like to return your product for a refund, please click here to apply for your return. Our support team will reach back out to you with return instructions or follow up questions. You will be responsible for the shipping and packaging of the original product to our warehouse facility for inspection. Refunds will only be issued for the price of the goods and any applicable sales tax. You will not be refunded the original shipping fees (if applicable). Refunds can only be applied to the payment used for the original order, including gift cards.
If you are returning a product due to a manufacturer defect, and you would like a replacement globe, please go to RETURN PAGE.
If you purchased your product on another website or in a retail store, please contact the place of purchase to arrange the return. We only have access to payment for orders placed on our website and can only accept return requests from such orders.
